What is an "Exchange Surcharge"?
Where reconditioned parts are sold on an exchange basis an "exchange surcharge" is applied – a deposit that is refunded to you when your old unit is received by us. This system operates to allow the continued use of the vehicle while replacing parts and is aimed at reducing vehicle "downtime" to a minimum. Should an exchange unit supplied by you not be fit for reconditioning then you will not receive the deposit surcharge back, and the part will be returned to you. As a rule of thumb if you are able to use your current unit as in it will propel the car down the road then it will be rebuildable, but if in doubt please ask. Examples of the main problems encountered are dismantled boxes with parts missing, sheared shafts, or the wrong specification item (eg GT6 instead of Spitfire unit). Please drain return units of oil and water & return to us within 90 days of receiving your reconditioned unit.
Sometimes in the event of rare items we are not able to supply an exchange unit, in which case your own part will have to be rebuilt, if serviceable.
To summarise: we want your old unit back so as we can rebuild it for the next customer.
